Frequently Asked Questions

Q: What is "Love Letters from Ireland"?

A: Love Letters from Ireland is your monthly connection to the soul of the Emerald Isle. It's a subscription service that delivers a carefully crafted, physical letter to your mailbox each month. Each letter is a curated experience, filled with stories, poetry, history, and the mystical energy of Ireland.

Q: I'm not of Irish heritage. Will I still enjoy the letters?

A: Absolutely. The letters are written for anyone who feels a connection to the spirit of Ireland—its landscapes, its history, its resilience, and its magic. If you are drawn to the mystique and charm of Ireland, you will love our letters.

What will be inside each letter?

Each letter is a unique surprise, but they all contain a piece of Ireland's heart. You might discover ancient Celtic myths, a traditional recipe, forgotten Irish history, fascinating facts about the land of saints and scholars, or poetry from Irish masters. We also include special extras like vocabulary cards, journal prompts, or even a small token from the Irish landscape - among many other things.

Q: Can I choose which stories or topics I receive?

A: Each month's letter is a surprise. We believe part of the magic is in the unfolding of that experience. However, we always love to hear from our subscribers about what resonated most with them, as it helps shape the stories we tell in the future.

Q: Where are the letters shipped from?

A: All of our letters are written, prepared, and shipped directly from Ireland. Every letter carries a genuine Irish postmark, a small but authentic symbol of its journey to you.

Is everything really created and posted from Ireland?

Yes. From the writing and the design to the postage, everything happens here in Ireland. Each envelope is posted from an Irish post office, bearing a genuine Irish postmark as proof of its origin.

Q: Can I send this as a gift?

A: Yes! A subscription to "Love Letters from Ireland" makes a wonderfully thoughtful and unique gift. During the checkout process, you can simply enter the recipient's name and address under the shipping information.

Q: How often will I receive a letter?

A: Subscribers receive one beautifully crafted letter per month. The timing is designed to give you a moment of reflection and something to look forward to throughout the year.

Q: Can I write back?

A: While we can't guarantee a personal reply to every letter due to the volume, we absolutely love receiving them! Knowing that our words have resonated with you is the greatest reward. We read every single letter we receive, and your stories and feedback often inspire future mailings.

Q: Are the letters suitable for all ages?

A: Our letters are written with a mature, thoughtful audience in mind. The content focuses on the beauty, history, and mythology of Ireland. While we avoid overly graphic or mature themes, some historical topics or folklore may be complex and are therefore best enjoyed by older teens and adults.

Orders, Billing & Renewals

Q: When will my card be charged?

A: Your initial payment is processed when you first sign up. For ongoing subscriptions, your card is charged automatically on the same date each month or each year, depending on the billing cycle you selected. You will receive an email confirmation for each successful payment.

Q: Can I change my subscription from monthly to yearly (or vice-versa)?

A: Yes. Email us at connect@lovelettersfromireland.com and we will help you with any and all subscription needs.

Q: What happens if my payment fails?

A: If a payment fails, our system will automatically attempt to process it again a few days later. You will receive an email notification letting you know about the issue. Please ensure your billing information is up to date to avoid any interruption in your subscription.

Can I cancel my subscription anytime?

Of course. We believe connection should be a choice, not a commitment. You can easily pause or cancel your subscription at any time through your customer portal or by emailing us at connect@lovelettersfromireland.com

Shipping & Delivery

Q: When are letters mailed out each month?

A: We ship our letters the second and fourth weeks of the month. Your letter will be posted on the shipping week that comes after you subscribe.

When will I receive my first letter?

A: All letters for the current month are typically sent out from our post office in Ireland during the second and fourth weeks of the month. This allows for consistent delivery times, though please allow for variations due to international postal services.

Q: Do you ship internationally?

A: Yes, we ship to lovers of Ireland all over the world. We are committed to bringing a piece of the Emerald Isle to your doorstep, no matter where you live.

Q: How can I track my letter?

A: To keep the service simple and cost-effective, standard letters are sent via standard post and do not have individual tracking numbers. This is part of the authentic experience of receiving a traditional piece of mail. If it has taken longer than 15 days to recieve your letter, please contact us at connect@lovelettersfromireland.com.

Q: What if I'm moving? How do I update my address?

A: You can let us know at connect@lovelettersfromireland.com and we will update it for you.

Q: I never received my letter - what do I do?

A: Please email us at connect@lovelettersfromireland.com.

Managing Your Account

Q: How do I renew my subscription?

A: For your convenience, all subscriptions will run until cancelled.

Q: What is your refund policy?

A: Due to the personalized and tangible nature of our product, we generally do not offer refunds for letters that have already been sent. However, if you have a specific issue with your order or delivery, please contact our customer support at connect@lovelettersfromireland.com. We are committed to ensuring you have a wonderful experience and will do our best to resolve any issues you may encounter.

Q: Is my personal and payment information secure?

A: Absolutely. We take security very seriously. All payment transactions are processed through a secure, PCI-compliant payment gateway. Your personal information is encrypted and stored securely, and we will never share your details with any third parties. Your privacy is paramount to us.